Refund and Returns Policy

Returns Eligibility:

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange under the following conditions:

• The item must be unused, unworn, and in its original packaging.
• The return request must be made within 7 days of receiving the product.
• Products such as skincare, cosmetics, or personal care items are not eligible for return due to hygiene reasons.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7-10 business days through the original payment method or as store credit.
• Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item sent).

Exchange Policy:

• Exchanges are only allowed for defective or damaged products.
• If you received a faulty item, please contact us with clear photos of the product and packaging.

Non-Returnable Items:

The following items cannot be returned or refunded:

• Used or damaged items (not due to our fault).
• Items purchased on sale or special promotions.
• Customized or personalized items.